Keeping the confidentiality and your privacy of your personal information is important to Us. We are committed to safeguarding Your personal information. This privacy statement explains what information We gather, how information is collected, used and managed, when advice may be disclosed to third parties with Your approval, Your rights for requesting access to or amending Your personal information, together with the way you can supply Us with feedback or make a criticism. This file may be amended by Us from time to time.
Your permission is meant by consent. Your consent can be implied or express. Express consent can be written (e.g. when you sign a form or send us correspondence) or verbal (e.g. when you give us your permission over the telephone or in face to face dialogues). Your approval will be implied when we can reasonably form a conclusion from our pre established relationship with You Which You have given approval by either taking action or deciding to not take actions.
Personal information has exactly the same significance that it has under the Privacy Act 1988 (Cth), specifically advice or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be determined, in the advice or view.
3. Information We Collect
We'll only collect information that's crucial for supplying You with our services. We'll only collect information that's needed for the purposes that it'll be used. The amount and type of personal information We hold about You and collect from You will vary depending on whether you might be an existing patient or customer of Us or another Dental Care Network practice, have made enquiries about Our services and products and in addition the extent to Which You've used Our products and services. If You employ to be, are currently or have in the past been a patient or customer of a Dental Care Network practice, the personal, or separately identifiable information that We hold about You may include:
Name, email and address, telephone contact details;
Personal details such as for instance sex and age;
details of previous dentists you've been a patient of;
your Medicare number;
Records of service contacts like voice recordings and system notes of telephone conversation you've had with our workers;
Census and statistical information for purposes including risk assessment and product development;
financial advice (as an example, credit card numbers to assist in the administration of payments for dental services);
Details of professional services used, for example, date; and and purchases
current health and dental appraisal; and
4. Information May Be Collected
We may collect personal information from you in several ways, including:
You choose to supply it straight to Us in order for Us to provide dental services to you;
You may complete forms, send an email to Us, supply advice during a visit to Our Dental practice;
you may select to supply advice through the contact forms housed on www.dentalcarenetwork.com;
When Our services are used by you or purchase goods.
We may also gather information from Dental Corporation Pty Ltd or other third parties if they have been provided by You with permission under their own privacy policies:
We may gather information from third parties for example your health insurance provider or Medicare; or
5. Use and disclosure of Your Personal Info
We use Your personal information primarily to supply, manage and administer products and dental services to You and operate an efficient and sustainable business. As a part of these procedures, Your personal advice may be disclosed by us on a confidential basis to Dental Corporation Pty Ltd and its related entities within the Bupa Australia Group of companies. Furthermore, We may use Your personal advice for quite a few objectives, including:
To supply dental and related services to You;
To contact You in relation to any matter relating to the dental or You services or products provided to You;
To reply Your enquiries and deliver dental services to You;
To execute internal functions for example quality assurance, accounting, administration and information technology;
to resolve complaints;
To track price and assess services and products;
To conduct statistical analysis, research and marketing surveys;
to fulfil promotion promotions;
To administer Your invoicing credit card payments, for dental services, or to collect unpaid invoices;
Up regarding further to follow You dental examinations or treatments required;
To send information to You about Us;
To comply with regulations or any laws.
To Your relatives that are nominated within an emergency;
To regulatory and government bodies, eg. Medicare;
To other service providers and auditors We may make to ensure the integrity of services and Our operations;
To any individual or entity acting on Our behalf;
To Us getting the second opinion or the referral to dentists, dental specialists and other healthcare professionals, for the purpose of seeking a second opinion or a referral, where You have accepted;
To execute a review for the goals of the practice of improving the quality of care provided;
Eg, where disclosure is required by law. Compulsory notices from courts of tribunals, law or government agencies.
However, if We do send your personal information outside Australia we shall require that the receiver of the advice complies with privacy laws and contractual obligations to maintain the security of the data.
From time to time, We may contact You to Give You information about other services and products made available from Us, our related entities and our business partners that could be of advantage to You and Your family. It may be via telephone, mail, email or SMS when you are contacted by us. When You become our patient, You consent to Us using your personal information for direct marketing purposes (as described in this file), unless You have contacted us to withdraw Your consent. If You do not wish to receive marketing material from Us you are able to contact Us at any time to let's know. Our contact details have reached the ending of this policy.
If You request to not receive advertising material, please be aware that you will be still contacted by us in relation to Our on going relationship with You. For instance, we'll still send notices and any bills, statements which can be applicable to the services and products you've got bought from Us to You.
6. Handling and storage of Personal Info
We will take reasonable measures to ensure That The personal information is protected from misuse and loss and from unauthorised access, alteration or disclosure and is stored securely. We will take reasonable measures to ensure that personal information provided by You will be managed relative to Australian privacy laws such as the Australian Privacy Principles. We keep demanding data security standards and procedures with a view to preventing unauthorised access by anyone apart from Us.
Our workers may handle your personal information. Advice can be utilized by staff at an Our practice for the provision of dental services. We keep your personal information for as long as it's required to comply with legal demands and to provide products and the services You requested from Us to You.
If We no more require Your personal information for any purpose, including legal purposes, reasonable measures will be taken by us to securely destroy or de-identify your personal information except in circumstances required or permitted by law.
7. Getting, Correcting and Amending, Upgrading Your Info
7.1 Access to personal advice
You might have the right to obtain personal information that's held about you. You can ask Us for access to the advice that We hold about you. Simply contact Us (Our contact details are listed below) to make your request. We'll always endeavour to meet with Your request for access within an acceptable time and in the mode requested by You if it's acceptable to do so. Yet in some conditions, access to specific information may be declined. This consists of the following circumstances:
We use or no longer hold the information;
The request is vexatious or frivolous;
The advice relates to anticipated or existing legal proceedings and wouldn't generally be disclosed as part of those proceedings;
providing access would be unlawful;
providing access would be likely to prejudice the prevention, detection, investigation and prosecution of possible unlawful activity;
where access would pose a threat to the life or health of any individual;
If we're unable to give You access to the advice you have requested, we shall give You written motives for this decision when we respond to Your request. If you've any concerns about the refusal, please see section 9 of the Policy for more information.
We may charge You a reasonable fee for access to some types of info. This cost will be limited to the price of recouping Our prices for providing You with the tips. As an example, record retrieval, photocopy, labour and delivery to You. We WOn't bill a request to get Your information to be made by You.
You may request entry to your personal information by contacting Us as per the contact details at the conclusion of this file.
We will take reasonable measures to ensure That The personal information is accurate, complete and up to date at the time of collecting, using or disclosing it. We will take reasonable measures to amend Your records and will respond within a fair interval to Your request.
8. Changes to the Privacy Statement
We may alter the information or services found on Our web site anytime without notice. Therefore Our Privacy Statement may change at any time additionally without notice.
9. Our Contact Information and Resolving your Concerns
If you've any questions or concerns about this file or about Your personal information was managed you can contact Us at any time.
You can contact Us and ask to speak to Our Privacy Officer.
If You do not feel Your grievance continues to be resolved, or in Case You Are unhappy with Our reply, You are able to seek advice in the Office of the Australian Information Commissioner by calling 1300 363 992.
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